Diomidis H. Stamatis's 10 essentials for high performance quality in the 21st PDF

By Diomidis H. Stamatis

ISBN-10: 1439876010

ISBN-13: 9781439876015

Content material: the necessity for caliber functionality -- management -- Execution -- Innovation -- humans and caliber -- Time administration -- Engagement -- staff development -- caliber working process -- complicated caliber making plans

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The 10 • 10 Essentials for High Performance Quality in the 21st Century manager was busy and did not bother to come and talk to the customer but just shrugged to the waiter and walked away. What was the problem here? Was there no planning for errors and how to recover from it? Or was it a lack of sensitivity on the part of the front‑ line staff, which may be due to lack of empowerment? Or was it a lack of trust in the systems of the organization? We believe that this is a failure of the people and the service process.

The engineering department should be proactive (always searching) in its problem‑solving activities. The planning of new equipment or processes is a must for this department. • Sales and Marketing: It is up to sales and marketing to develop effec‑ tive plans to identify customers and markets for the company’s cur‑ rent products and services and to identify needs and wants for new products. They should be in contact with engineering in order to pass along customer ideas or desires. The development of a market‑ ing plan is necessary to help guide not only the marketing efforts but the production plan as well.

Organizations with 1,000 to 10,000 employees, possibly with worldwide representation, usually fit the tall, functional, product, or geographical structure. There may also be a mix of structures with sales and service func‑ tions geographically structured, engineering and manufacturing with func‑ tional or product structures, and certain products being developed using Introduction • xxxiii matrix or team structures. The reason the matrix or team structures develop in a hierarchical organization is because management realizes that the orga‑ nizational structure itself becomes an impediment to rapid change.

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10 essentials for high performance quality in the 21st century by Diomidis H. Stamatis


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