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By Charlton, Mark.

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36 A Handbook of Information Technology Types of Information The information base of your service is most likely to include the following types of information: Soft information— details of clubs, societies, organizations and services; individuals; events, etc. Usually this information will not be available in a published form, or at least not in sufficient detail, and it will be necessary to make a conscious effort to collect it. This information may comprise the major part of the resources file.

If not, then consider inserting an advert or, where there is, a local directory produced, have a tear-out slip included for organizations to fill in and return to you. As a result of these various methods, an amount of raw material will have been obtained which may be of use to your information service. How accurate, up to date and complete the data is will depend very much on the reliability of the source. In most cases, unless you have every confidence in the source, the information will have to be checked before it is entered in a more permanent form in your resource file.

In most cases you would probably need an additional category for subjects that cut across all or more than one category. In the case of housing, this might be ‘squatting’ or ‘homelessness’. Since the material you want to collect will usually be written to meet a 48 A Handbook of Information Technology particular need or needs, it is advisable to collect information around those needs rather than for fitting into a theoretical framework. The kind of broad client groups that might be identified in the field of housing are landlords, tenants, owner-occupiers, squatters, transients, elderly people, people with disabilities, the homeless.

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A Handbook of Information Technology by Charlton, Mark.


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